Job Details | MY Kerja Kosong | Platform Iklan Kerja

Job Description

• Handle customer service helpline, follow up with customers on after sales services if necessary.
• Handle and investigate customers' complaints.
• Handle laundry pick-up helpline, coordinate with the relevant parties for laundry delivery service.
• Understand and identify customers' needs and requirements, propose relevant laundry service/products and close the sales.
• Assist customers throughout payment process (if necessary), handle billing and invoice.
• Perform data captures for all laundry pick-up orders & customer service assistance by day.
• Receive, direct and relay telephone and email messages.
• Manage and oversee inventory levels and replenishment planning.
• Prepare and process order items for outlets.
• Assist with the executions of all other operations related tasks assigned by the Management.
• Undertake ad-hoc assignments as and when requires.

Job Requirements

• SPM OR Diploma in business studies/administration/management, secretarial or equivalents.
• Proactive, resourceful, responsible, responsive and flexible to changes in any situation.
• Excellent communication skills, both written and spoken in Bahasa & English.
• Flexible with working hours and working days, able to work during weekends and Public Holiday.
• Customer service & details oriented
• Able to exercise a high degree of tact and professionalism when dealing with various situations.
• Able to work under pressure and meeting tight deadlines.
• Able to adapt and learn new procedures/processes quickly and efficiently.
• Team Player, Positive thinker, IT literate with multi-tasking abilities.
• Minimum 45 WPM for data entry processing (data captured, billing & invoice).
• Willing to travel, when required

Benefit

• FREE laundry services
• Birthday leave
• EPF, SOCSO
• Employee reward system
• Career Growth Opportunities